Asus has the most goddamn annoying tech support.
Last week my AC adapter fucked up. Just randomly stopped receiving power. I plugged it into another outlet and it started working again. Plugged it into the old outlet again, it was still working. I called up ASUS and they told me they couldn't just send me a new adapter despite being under warranty... and that instead I had to send both my laptop AND my adapter to them for them to diagnose the problem (it's the fucking AC adapter you fuckshits, I am not a goddamn retard). The other option would be to just order a new one. They gave me the part number and the address to order it online, and for $60 I could just be done. Except after hanging up and going to their website and going to the part so I could order it, they were out of stock. So I called them back and once again they offered to send in both my laptop and ac adapter (shipping would cost me, shipping back would be free... shipping a laptop is goddamn expensive) or to wait 2-3 days and buy the adapter when it's back in stock.
Since I had a working adapter at the time, and it was the first time it gave me any trouble, I opted to wait rather than be without my laptop for god knows how long. That was 2 weeks ago. I haven't had a problem since, everything's been peachy. I knew I was coming to town tonight, and I'd be in town Friday to be able to go to the local shop that's only open before 5 and get a replacement. It just has to last one more night.
Today I arrive in Springfield at my parents' house and boot up my laptop. Then I find out it's not getting power. Then I find the AC adapter fucking up again. Great. I fuck with it for a while, no good. Nothing works. I grab my ancient Toshiba laptop's ac adapter.. except it's 90W and I need a 150... but wait it has teh same wall->box cable! I try it with the box for my new laptop. No go... which means it's the box itself. The light on the box isn't even lighting up, which means it's 100% the box and not the wire between the box and the laptop or the cable between the box and the wall.
I make a quick trip to Radio Shack and Best Buy... they don't have a 150W replacement. The usual place I buy replacement cables from is only open before 5pm on Monday-Friday. I'll try them tomorrow. Meanwhile, I call ASUS again and find out wtf is up. I still can't order the official replacement from them on their website. Still sold out (2-3 days to be restocked my ass).
I get the same shit they gave me before, except this time I can convince the dumb whore on the phone that it's not the laptop and there's no way in fuck I'm sending them it. She says I can just send in the adapter since the light not coming on means it's definitely it (thanks, I said the same thing last time I called your sorry asses and you were retarded). They still won't send me the new goddamn ac adapter first, unlike every other goddamn company I've ever dealt with. Take my Credit Card number, send me the fucking part... if you don't get my old part back or you decide it' snot covered fucking charge me. I don't give a shit. How about you even forget the whole repair bullshit, since clearly if you're wiling to do an RMA that means you must have a stock of spare AC adapters AND JUST FUCKING SELL ME ONE. Oh you can't do that either. You're fucking worthless.
W/E I'm still going to RMA this piece of shit and hope the local battery shop I usually buy from has a spare adapter since I'll actually be here when they're open for once. Then I'll (hopefully) have one tomororw, and the RMA will show up sometime in the next 4-6 weeks, and I'll have a spare for when shit blows up next time. Unfortunately I'm expecting those dumb fuckers at ASUS to tell me it's not covered under warranty anyways because I wrapped the entire cable in electrical tape to keep Sylvie from eating it (that worked wonders btw). They're going to see that shit and claim I voided the warranty because they're goddamn dumbasses. THE CABLE IS FINE YOU FUCKSTICKS, THE GODDAMN BOX IS NOT.
Current Mood:
aggravated